GP Health Connect takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

GP Health Connect supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the service. This reported back your registered practice for review, which may result in being removed from the practice and, in extreme cases, the Police being contacted.

In order for GP Health Connect to maintain good relations with service users GP Health Connect would like to ask all its service users to read and take note of the occasional types of behaviour that would be found unacceptable

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice’s premises, staff or patients
• Obtaining drugs and/or medical services fraudulently

We ask you to treat your GP, Nurses and the services staff courteously at all times.

Removal from service

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our service is an exceptional and rare event and is a last resort in an impaired patient-service relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the service, and we will inform your practices to offer alternative services were required. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.